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Report a Problem with Financial Genome
Any problems that you may encounter using Financial Genome are very important to us. Please use the following form to submit problems to us.
Problem Report Form
Name:
Email address (required):
What version of the Windows operating system are you using?
Windows 2000 Windows XP Home Edition Windows XP Professional Edition Windows XP Media Center Edition Windows XP Table PC Edition Windows XP Professional x64 Edition Windows Vista
What version of Excel are you using?
Excel 2002 or later
Are you using the U.S. English version of Excel?
Yes No
Which Edition of Financial Genome do you have?
Pro (for QuickBooks®) Consultant Basic McGraw-Hill Student
When did you encounter a problem?
Installing Starting Using
Did you receive an error message when you encountered the problem?
If "Yes", please enter the message in the text box below:
Please provide a detailed description of the problem in the text box below (the more detail the better). In particular, please provide the exact circumstances that lead up/preceded the error you encountered. In particular, we would appreciate the exact version number of Financial Genome you are using, e.g. "Version 5.14c, 6.04p, etc"--the version number can be obtained by viewing the "About Modernsoft Financial Genome" item under the Excel Help menu.
Thank you very much for taking the time to give us your feedback!
We will usually respond within 24 to 48 hours.
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